Website Privacy Policy

This policy explains how Ivy & Oak Health may handle information associated with our public website. It is separate from our HIPAA Notice of Privacy Practices, which addresses protected health information handled in connection with healthcare services.

Information You Provide

You may provide information when you contact us, request information, subscribe to communications, or follow a link to register for services. Please do not send sensitive medical information through a general website form or ordinary email when a secure patient method is available.

Information Collected Automatically

Our hosting, security, and technology providers may process technical information such as IP address, browser or device type, requested pages, date and time of access, referring information, and security or performance data needed to deliver and protect the website.

How We Use Information

We may use website information to operate and secure the site, respond to inquiries, provide requested information, improve functionality, understand general site performance, prevent abuse, and comply with legal obligations.

Protected Health Information

Information created or received as part of healthcare services may be protected by HIPAA and other applicable privacy laws. Please review our separate Notice of Privacy Practices.

Patient Portal and Third Parties

Links to a patient portal, scheduling platform, laboratory, pharmacy, payment service, or other third party may take you to a service with its own privacy and security practices. Use designated secure clinical channels for sensitive patient communications.

Cookies and Similar Technologies

The site or its service providers may use technologies necessary for site delivery, security, preferences, or performance. See our Cookie Policy for additional information.

Security

We use reasonable administrative and technical measures designed to protect information, but no internet transmission or electronic storage system can be guaranteed completely secure.

Children

The public website is not designed to solicit personal information directly from children through general website features. A parent or legal guardian should use the appropriate patient registration process when seeking care for a minor.

Changes

We may update this policy as our website and practices change. The current version and effective date will appear on this page.